What should I do if connection is not stable when the device is connected to Mercusys Powerline Adapter?
If you connect a device to the Mercusys powerline adapter via cable or Wi-Fi, internet connection works but it’s intermittent. It could be the powerline adapter or other factors. Please follow the troubleshooting below to figure it out.
End devices means computer, laptop, mobile phone, etc.
Step 1
Disable LED Schedule.
Step 2
Upgrade to latest firmware.
Step 3
Contact Mercusys support with the results above and let us know the operating system of your device.
Step 1
Login web-based management interface of the wireless powerline extender. Go to Wireless > Settings page, change Channel Width 2.4GHz→40MHz.
Step 2
For 2.4GHz, change the Channel (channels 1, 6 and 11 are generally best, but any channel can be used, please try a few more channels). A wireless channel determines which operating frequency will be in use. It is not necessary to change the channel unless you’re noticing interference problems with nearby wireless networks.
Step 3
Upgrade to latest firmware.
Step 4
Contact Mercusys support with the results above and let us know the operating system of your device.
Step 1
Disable LED Control.
Step 2
Upgrade to latest firmware.
Step 3
Disable then enable the Ethernet connection (skip this step if you don’t know how to do it).
Step 4
Check Ethernet IPv4 address and Default Gateway of your end device. Write them down or take screenshot.
Step 5
Contact Mercusys support with the results above and let us know the operating system of your device.