Security Advisory

At Mercusys, customer security comes first. That’s why we work diligently to ensure that our products include the highest level of security features, with firmware and hardware that protect customers and their devices from the latest threats.

To ensure that vulnerabilities are not maliciously exploited, Mercusys will not announce security vulnerabilities and details until fixes are made.

This Contact info is ONLY for reporting Product Security or Vulnerability issues.
Security engineers and other technical experts can click here to submit feedback about our security features. Your information will be handled by our network security engineers. You will receive a reply in 1-3 working days.

Mercusys will maintain active coordination with security researchers and will provide updates on the weekly basic until issue is resolved. Available security updates will be roll out within 3 weeks for less critical issue and within a week for urgent critical case.

E-mail us
Support E-Mail : support@mercusys.com
Service Language: English
Service Time: Mon to Fri : 9am - 5pm Sat: 9am - 12pm

Call us
Tel: (+86) 75586693232
Service Language: English
Service Time: Mon to Fri : 9am - 5pm Sat: 9am - 12pm