How to unbind the MERCUSYS account (MERCUSYS ID)

This article mainly shows the instructions to unbind the MERCUSYS ID via web-based interface or MERCUSYS APP.

If you need to unbind your MERCUSYS account from your MERCUSYS Wi-Fi router or Halo Mesh System, you can use the steps below. After unbinding, you can re-register the Wi-Fi Router or Halo to another account (MERCUSYS ID).

Method 1: Unbinding via a web-based interface

1. Log in to the web-based interface of the router by referring to How to log into the web-based interface of the MERCUSYS Wireless N Router?

2. Navigate to Advanced > MERCUSYS ID and look for the Bound Accounts section.

3. Check the box(es) of the MERCUSYS ID(s) you want to remove and click Unbind.

All information in Mercusys ID page and display the Unbind position.and display the Unbind position.

Method 2: Unbinding via the MERCUSYS APP

1. Log in to the MERCUSYS App on your smartphone.

2. Navigate to More > Managers.

3. Click the account you want, then tap Unbind.

All information on the Managers page. Locate the Unbind button at the bottom of the page.

Method 3: Unbinding via Factory Reset

Unbinding can also be achieved by resetting the router to its factory default settings: Directly press and hold the reset button on the rear panel with a pin for approximately 10 seconds when the device is running.

For Halo Mesh Systems

To unbind your Halo Mesh System from your MERCUSYS Account/ID, factory reset the Halo node(s) by referring to How can I reset or reboot my Halo Whole-Home Wi-Fi System? The account will now be unbound.