What can I do if I forget the password of my cloud account bound to the MERCUSYS wireless router?

This article mainly explains what a MERCUSYS account is and introduces two methods to recover the MERCUSYS account password, including the web management page and MERCUSYS APP.

Note:

1. This FAQ is suitable for MERCUSYS routers with cloud functions, such as MW305R, MR50G, MR70X, etc.

2. Currently, only some advanced routers support MERCUSYS APP management, and other models will be added to future firmware. You can click the compatible list to see which router supports MERCUSYS APP management.

A MERCUSYS account is bound to the MERCUSYS wireless router so that the customer can manage their router remotely.

If you forget the password of your MERCUSYS Cloud account, please follow the steps below to reset your password.

Method 1. On the web management page.

1. Connect your computer to the router either via Ethernet or wirelessly. Then open a browser, type http://mwlogin.net in the address bar, and press Enter.

2. On the web management page of the MERCUSYS router, please click Forgot password.

The option of "Forgot Password" at the bottom is circled.

3. Enter the email address you used for your MERCUSYS account, then click Next.

An email address is included on the page "Reset Your Password."

4. A request email will be sent to your mailbox. If you don’t receive the email, please tap Resend.

The option of "Resend" at the bottom is circled on the web management page.

Method 2. On the MERCUSYS APP.

1. Go to the Login page of the MERCUSYS APP and click Forgot Password. Then, enter the email used for your MERCUSYS cloud account in the Email box, and tap Submit.

The option of "Forgot Password" at the bottom is circled. The page to input an email address.

2. A request email will be sent to your mailbox. If you don’t receive the email, please tap Resend after one minute.

The option to "Resend" at the bottom is circled on the MERCUSYS APP.