How can I reset or reboot my Halo Whole-Home Wi-Fi System?

You can conveniently reset or reboot your Halo Whole-Home Wi-Fi System physically or through the Mercusys app.

Reset a Halo unit:

Method 1: From the Network page in the Mercusys app, tap the network map first, then tap the Halo unit that you want to reset, and then tap the button in the top right corner. Click Remove to reset the Halo unit.

Method 2: Press the Reset button on the back of the Halo unit for 1s to reset it.

Note:

1. If you fail to reset Halo by either removing the unit on the Mercusys app or pressing the reset button for one second, it's recommended to unplug the Halo unit and then plug it back, wait two minutes, and then reset it again.

2. If you would like to reset all Halo units via the Mercusys app, it is better to remove the expansion units first and the primary unit last.

Reboot your Halo unit:

Method 1: Tap the network map on the Network page of the Mercusys App and tap a Halo unit that you want to reboot, and then tap the button in the top right corner. Click Reboot to reboot the Halo unit.

Method 2: Unplug the Halo unit and then plug it in again to reboot it.

Reboot the whole Halo network

If you would like to reboot the whole Halo network instead of a specific Halo unit, please tap the network map on the Network page, tap the icon on the upper right side corner, and tap "Reboot Network".