How to unbind the MERCUSYS account (MERCUSYS ID)

This article mainly shows the instructions to unbind the MERCUSYS ID via web-based interface or MERCUSYS APP.

If you need to unbind your MERCUSYS account from your MERCUSYS Wi-Fi router or Halo Mesh System, you can use the steps below. After unbinding, you can re-register the Wi-Fi Router or Halo to another account (MERCUSYS ID).

Method 1: Unbinding via a web-based interface

1. Log in to the web-based interface of the router by referring to How to log into the web-based interface of the MERCUSYS Wireless N Router?

2. Navigate to Advanced > MERCUSYS ID and look for the Bound Accounts section.

3. Check the box(es) of the MERCUSYS ID(s) you want to remove and click Unbind.

Method 2: Unbinding via the MERCUSYS APP

1. Log in to the MERCUSYS App on your smartphone.

2. Navigate to More > Managers.

3. Click the account you want, then tap Unbind.

Method 3: Unbinding via Factory Reset

Unbinding can also be achieved by resetting the router to its factory default settings: Directly press and hold the reset button on the rear panel with a pin for approximately 10 seconds when the device is running.

For Halo Mesh Systems

To unbind your Halo Mesh System from your MERCUSYS Account/ID, factory reset the Halo node(s) by referring to How can I reset or reboot my Halo Whole-Home Wi-Fi System? The account will now be unbound.