What can I do if cannot Find the Host Network When Setting up Mercusys Range Extender?

During the configuration of the range extender, if you can’t find your host Wi-Fi network, please check the following tips on both Access Point and Range Extender:

On your Access Point:

If your host network is a 2.4GHz Wi-Fi network, please check:

1. Make sure the host network is unhidden and broadcasted.

2. Verify the network’s name and password, and make sure the host network is usable by your other wireless clients such as smartphones or laptops.

3. Check the channel on your host 2.4GHz Wi-Fi network and try with different channels, maybe Channel 1/6/11.

If your host network is a 5GHz Wi-Fi network, please check:

1. Make sure the host network is unhidden and broadcasted.

2. Verify the network’s name and password, and make sure the host network is usable by your smartphone or laptop.

3. Make sure the range extender supports a 5GHz Wi-Fi network.

4. Check the channel on your host 5GHz Wi-Fi network and try with different channels, maybe Channel 36/40/44/48. Here is a brief introduction of the reason for setting different channels.

On your Range Extender:

Please do the following to scan the Wi-Fi networks again:

1. Move the extender closer to your host router/modem. It would be better for you to move it about 2-3 meters away from the host router/modem.

2. Click Rescan in Quick Setup to scan the Wi-Fi, you may try to rescan for about 3 times.

3. Check on the next page of available networks in case there are too many Wi-Fi networks showing.

4. Skip this step and try to scan another band of the host network if it is a dual-band Range Extender. If the range extender only detects the 2.4GHz Wi-Fi, refer to the FAQ: What can I do if my Mercusys Range Extender is unable to detect the 5GHz wireless network of my main router?

5. Reboot the router and range extender, then try to rescan again.

If the above tips make no difference to your situation, please contact Mercusys support with the following info:

(1) RE’s model number and hardware, and its firmware version.

(2) Host router/modem’s model number. A screenshot of the system information that includes the device’s hardware/firmware version will be helpful.