How can I subscribe to a MERCUSYS Care plan?

MERCUSYS Care is a paid service package launched by MERCUSYS for MERCUSYS Camera video cloud storage.

Note: MERCUSYS Care subscription service is exclusively available through our website via PayPal. We are actively working on updates to enable in-app subscription options in future app versions, providing a more seamless and convenient experience.

For detailed information about the MERCUSYS Care service, please refer to General Questions about Camera Care

This FAQ will guide you step-by-step on how to create a subscription.

Step 1

Option 2: Visit our official site and log in to your account to start.

Step 2

a. Tap “+Add Plan” to add a MERCUSYS care plan.

b. Then, choose a plan based on the number of cameras you want to add to it.

Note: Some plans and features of MERCUSYS Care have not yet been released in some regions. Please refer to the actual content displayed on the Web page.

Step 3 Complete the payment.

Use PayPal to pay for it. Your plan will automatically renew unless canceled after the subscription. You can cancel your subscription at any time.

To cancel your subscription in the future, please do so through the website, as cancellations cannot be made via the app, even when in-app subscriptions are available.

Note:

If you want to get an invoice for the MERCUSYS Care plan, you can visit our website and print it in the billing history.

Step 4

Select the camera you want to add to the plan. The camera selected will be applied to MERCUSYS Care features after the subscription. If you do not see your camera in the list, please make sure it has the latest firmware and internet access. You can also modify the cameras that are applied later.

Please contact MERCUSYS technical support with the following information if you need further help.

1. MERCUSYS ID

2. Screenshot of the error message

3. Problem description