Warranty Terms and Conditions

Limited Warranty

Mercusys Nordic provides a limited warranty on all eligible Mercusys products purchased in Sweden.

The limited warranty is only valid for products originally purchased from Mercusys Nordic authorized distributor or retailer. Any product which is purchased from private person or unauthorized dealer is in the risk not to be entitled to receive Mercusys Nordic warranty service.

The warranty time starts from the purchase date of your original product no matter how many replacements are made during the warranty period.

The warranty covers the main device, antenna and external power supply for any material or workmanship defects. Packaging, various cables, software products, technical data and other accessories are not covered under this warranty.

The warranty does not cover damage caused by physical abuse, accident, natural disaster, or use which is different from the Mercusys’s advice and instructions.

Mercusys Nordic will only be able to replace defective product with a same model or an equivalent product. No option of upgrading to or substituting different products. The maximum liability of Mercusys Nordic is equal to, and no higher than the products purchased price.

Mercusys Nordic will not provide refund or reimburse postage for faulty items being returned for replacement.

Mercusys Nordic is not responsible for International Warranty Service. The warranty service is only valid for all eligible Mercusys products which are purchased and used in the Sweden. Any other additional warranty service agreed during purchase shall only be effective based on the contract signed by Mercusys Nordic.

Proof of purchase and a complete product serial number are required to receive any services guaranteed as part of the limited warranty.

PLEASE RETAIN THE INVOICE OR RECEIPT to verify the purchase for any warranty claim. Mercusys Nordic may decline to offer warranty service if the effective invoice or receipt is failed to be produced.

Warranty Exemptions

Conditions disqualifying a product from Warranty include but are not limited to the following:

• Any defect caused by misuse, improper installation or maintenance that is not required by Mercusys Nordic;
• Any defect caused by software, virus or improper use of self-made and non-public software;
• Any product beyond the limited free replacement and repair period;
• Any unauthorised obliteration or damage to the product barcode;
• Any discrepancy between the product type and barcode or warranty card;
• Any unauthorised modification to the supporting setting files, or any authorized disassembly and repair;
• Any defect caused by improper use in the working conditions beyond those stated in the literature (for example: working conditions that are too hot/cold, wet/dry; high sea-level; instable electric current and voltage and so on)
• Any defect caused by personal disaster or improper maintenance, such as mechanical damage, serious oxidation and rusting, rat damage, over exertion and so on;
• Any defect caused by transportation or loading during returning voyage;
• Any natural disaster such as earthquake, fire, flood, thunder strike and so on;
• Any other defects that are not caused by workmanship, technique, product quality and the like;

Conditions that Disqualify Product from Warranty in the external power supply include:

• The returned power supply has obvious damage, fissure, broken legs, severe deformation;
• The returned power cord is broken, has naked core and damages like this.

Warranty Period

Mercusys Nordic provides 3 years warranty for all products. More category details are listed below.

Replacement Procedure

If you are experiencing defective product under the warranty period, please first contact your original distributor or retailer regarding a refund or replacement. 

APPENDIX:

1. Any warranty service made by the distributor or retailer is beyond this warranty policy and Mercusys Nordic shall not be held liable. Please obtain documents during purchase in order to be honoured by the distributor or retailer.
2. Any direct or indirect damage that prohibited the product to function normally, Mercusys Nordic shall only be liable for the duties stipulated by the Swedish law.
3. Mercusys Nordic shall neither, on any account, respond to any loss caused by damages such as improper use of applications and configurations, nor respond to any accusation put forward by a third party.
4. For health and safety reason, we would not accept the customer to drop off the faulty device at office for a replacement. All faulty devices are requested to return by post and the replacement will be processed through replacement procedure according replacement policy.
5. Mercusys Nordic reserves all rights including, but not limited to, any interpretation and modification of and to this warranty policy.