What to do if the Mercusys camera image color is abnormal

If your Mercusys Camera shows any abnormal color image, like purple, green, or pink, here are some tips for you.

1. For Android devices, launch the Mercusys App and turn on the Compatible Mode under Device Settings > Advanced Settings > Display Settings > Compatible Mode.

2. Click the live view page, and then you will see the Auto option. Tap the Auto to switch the Day/Night mode manually and hear if there is a click sound. This helps to check if the IR-Cut works properly.

3. Try to adjust the camera angle or position to avoid direct sunlight or other light sources. This can help determine if the color abnormalities are specific to certain lighting conditions or environments.

4. If the image appears too bright or white at night, it may be caused by overexposure. For example, if there are large reflective objects such as tiles and glass in the scene, they will reflect the camera's IR light, causing overexposure. You can try adjusting the camera angle or position to avoid these reflective objects or surfaces.

5. Try to reboot and reset the camera.

If the issue is still the same, please contact Mercusys technical support for further assistance.